A screaming bellbox does not wait until Monday
Security work is half planned installation and half urgent faults at inconvenient hours. Ordella separates the two, and only wakes you for the ones that need you.
Hear Ordella answer a call
Ring the number below and act like a customer with a job that needs doing. No sign-up, no sales call. Just the agent, doing the work.
0800 000 0000The cost of a missed call
What alarm & security installers lose when nobody picks up
Without Ordella
- False activations happen at night and at weekends, without fail
- Callers cannot tell you the panel make, so the questions have to be simple
- Insurance-driven installs need the requirement captured accurately
With Ordella
- Every call answered within two rings, 24 hours a day
- Jobs booked into your diary while you're on the tools
- Only the calls that genuinely need you reach your pocket
- A written record of every conversation, searchable later
Calls it handles on its own
Built around how alarm & security installers actually work
Faults and false activations
Ordella asks whether the alarm is sounding right now, whether the caller can silence it, and whether the property is occupied, then books or escalates on your rules.
New system enquiries
Property type, number of rooms and entry points, whether monitoring is wanted, and any insurance requirement are captured for a survey.
Takeovers and servicing
The existing panel make and rough age are taken where the caller knows them, so you know before you travel whether a takeover is realistic.
Questions
Alarm & Security Installers ask us
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Ready to stop missing calls?
Book a 15-minute demo and hear Ordella handle the calls alarm & security installers get.